FAQ
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While appointments are not strictly required, we highly recommend booking in advance via phone or our website for a smoother experience. Walk-ins are also welcome, so please feel free to contact us or visit directly if you are feeling unwell.
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We provide a range of medical tests, including X-rays, blood tests, ECGs (electrocardiograms), urine tests, and rapid tests for infections such as influenza and COVID-19. The appropriate tests will be recommended based on your symptoms and medical evaluation.
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The time required depends on the type of test. Blood and urine tests that can be performed in-house generally take about 20 minutes. Tests that cannot be performed in-house are sent to an external laboratory and may take several days to receive the results. Rapid tests for influenza, COVID-19, and similar infections generally take about 15 minutes.
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Absolutely. We are a primary care clinic, so please feel free to visit us even if you are unsure which department is appropriate. We will assess your symptoms and guide you to the appropriate care.
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Yes. Our clinic is open not only to hotel guests, but also to local residents and visitors to the Maihama and Tokyo Bay areas.
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Yes, we do. We accept all major international credit cards, including Visa, Mastercard, and American Express.
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Yes. Please note that we require upfront payment at the clinic. We will seamlessly issue all the necessary documents, such as medical certificates and itemized receipts in English, for you to claim reimbursement from your insurance provider later.
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Yes, paid parking is available at the Grand Nikko Tokyo Bay Maihama. We provide parking discount tickets, so please let our staff know at the payment counter.
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Yes, we treat children. Whether it’s a sudden fever, illness, or minor injury, our doctors and Medical Concierges are here to provide gentle and supportive care for your little ones.
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Absolutely. In addition to our English and Chinese-speaking staff, we utilize translation tools to ensure we can communicate effectively and provide safe care for patients from all over the world.